Privacy Policy

At Cycle Edge, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other relevant South African laws.

1. Definitions

– “Personal Information” means information relating to an identifiable, living, natural person.
– “Processing” means any operation or activity involving Personal Information.

2. Collection of Personal Information

2.1. We collect Personal Information from you when:
– You create an account or place an order on our website.
– You contact us via phone, email, or in-store.
– You participate in competitions, promotions, or surveys.
2.2. The types of Personal Information we collect include:
– Name, surname, and contact details (email, phone number, address).
– Order history, payment information, and transaction records.
– Browser and device information (IP address, cookies).

3. Purpose of Collection

3.1. We collect Personal Information for the following purposes:
– To process and fulfill orders.
– To provide customer support and communication.
– To improve our products, services, and overall customer experience.
– To comply with legal obligations.

4. Use and Disclosure

4.1. We will only use your Personal Information for the purposes stated above.
4.2. We may disclose your Personal Information to:
– Our employees, agents, and service providers.
– Third-party logistics and delivery companies.
– Payment processing companies.
– Law enforcement agencies or regulatory bodies.

5. Security Measures

5.1. We implement reasonable technical and organizational measures to ensure the integrity and confidentiality of Personal Information.
5.2. Our security measures include:
– Encryption and secure socket layer (SSL) technology.
– Firewalls and intrusion detection systems.
– Access controls and secure storage.

6. Retention and Deletion

6.1. We will retain Personal Information for as long as necessary to achieve the purposes stated above.
6.2. We will delete or anonymize Personal Information when it is no longer required.

7. Your Rights

7.1. You have the right to:
– Access and correct your Personal Information.
– Object to processing of your Personal Information.
– Request deletion or portability of your Personal Information.
7.2. To exercise your rights, please contact our Information Officer (details below).

8. Cookies and Online Tracking

8.1. Our website uses cookies to improve your browsing experience.
8.2. You can manage cookies through your browser settings.

9. Links to Other Websites

9.1. Our website may contain links to other websites.
9.2. We are not responsible for the privacy practices of those websites.

10. Changes to Privacy Policy

10.1. We reserve the right to modify this Privacy Policy at any time.
10.2. Changes will be effective immediately upon posting on our website.

11. Contact Information

Information Officer:
Cycle Edge Carnival
info@cycleedge.co.za
069 212 2735
7 Rangeview Road Dalpark

Acknowledgement

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.